ChuoLink
Welcome to ChuoLink
Welcome to ChuoLink, an Ed-tech consultancy company in Tanzania. ChuoLink is dedicated to helping students make informed decisions about their academic and career futures. We assist students in the selection of subject combinations, degree programs, and university applications, ensuring alignment with their goals, eligibility, and recognized national and international accreditations.
In addition, ChuoLink provides career guidance and counseling, revealing current and future market opportunities. We connect students with industry experts and offer a wealth of information to help clear any doubts they may have while making life-changing decisions.
By accessing or using our platform, you agree to comply with these terms and conditions. These terms govern your use of ChuoLink's services, and we ask that you read them carefully.
Who We Serve
This version of ChuoLink is dedicated to:
Students or Parents with Students: ChuoLink serves students in Ordinary Level (O-level) studies, Advanced Level (A-level) studies, and undergraduate studies, as well as parents of such students.
Residency: ChuoLink's services, currently are intended for students in Tanzania or Tanzanian students seeking to pursue undergraduate studies abroad.
Account Registration
All users must provide accurate and complete information during account creation, failure to do so may deviate the kind of information to be displayed accordingly thus failing the user to gain the required assistance.
Login Policy
Each user is permitted a single login to their ChuoLink account. Any attempts to access the account from multiple devices or sessions simultaneously may result in the freezing of services associated with that account. Users are responsible for maintaining the confidentiality of their login credentials and for all activities that occur under their account.
Compliance: Users are expected to comply with all applicable laws, conditions and regulations while using ChuoLink's services.
License to Use the App
Subject to your compliance with these terms and conditions, ChuoLink grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the ChuoLink application and its services for personal, non-commercial purposes. This license is granted under the following conditions:
Usage Restrictions: You agree not to:
Modify, adapt, translate, or create derivative works based on the application;
Distribute, publicly display, or publicly perform any content from the application without prior written permission from ChuoLink;
Reverse engineer, decompile, or disassemble the application or any portion thereof.
Intellectual Property: All rights, title, and interest in the application, including any updates, modifications, and enhancements, are owned by ChuoLink. This license does not grant you any ownership rights in the application or any related intellectual property.
Termination: ChuoLink reserves the right to revoke this license at any time for any reason, including but not limited to violations of these terms. Upon termination, you must cease all use of the application.
Prohibited Activities
When using ChuoLink, you agree not to engage in any of the following prohibited activities:
Violation of Laws: Engaging in any activity that violates applicable local, national, or international laws or regulations.
Content Misuse: Posting, uploading, or sharing any content that is defamatory, obscene, offensive, or otherwise objectionable, or that violates the rights of any third party.
Commercial Use: Using the application for any commercial purpose without express written permission from ChuoLink, including advertising or soliciting any goods or services.
Data Mining and Scraping: Using any automated means, such as bots, scrapers, or spiders, to collect information from the application without prior written consent from ChuoLink.
Unauthorized Access: Attempting to gain unauthorized access to any portion or feature of the application, other accounts, computer systems, or networks connected to the application through hacking, password mining, or any other means.
Termination of Use
ChuoLink reserves the right to terminate or suspend your access to the application and its services at any time, without prior notice or liability, for any reason, including but not limited to:
Violation of Terms: If you breach any of these terms and conditions, including the Prohibited Activities outlined above.
Inactivity: If your account remains inactive for an extended period of one(1) year, as determined by ChuoLink in its sole discretion.
Legal Compliance: If your use of the application violates applicable laws or regulations, or if we believe that your actions may expose ChuoLink to legal liability.
User Behavior: If we determine, in our sole discretion, that your behavior is harmful to other users or to the operation of the application.
Upon termination of your access, your right to use the application will immediately cease, and you must stop all use of the application. Any data or information associated with your account may be deleted or retained in accordance with our data retention policies.
Additionally, your subscription to ChuoLink's services may end for the following reasons:
Expiration: Your subscription will automatically expire at the end of the subscription term you selected unless you renew it prior to expiration.
Termination by ChuoLink: ChuoLink reserves the right to terminate your subscription if you violate these terms and conditions or engage in prohibited activities as outlined in this agreement. In such cases, no refund will be provided for any unused portion of the subscription.
Data Retention: Upon termination of your subscription, any data or information associated with your account may be retained by ChuoLink in accordance with our data retention policy, unless otherwise required by law.
Notification of Changes: You will be notified of any changes to your subscription status or terms that may affect your access to the application.
You may also terminate your account at any time by contacting us at info@chuolink.net. Upon termination, we will take reasonable steps to delete your personal information, unless retention is required by law.
Intellectual Property
Ownership: All content, features, and functionality of the ChuoLink application, including but not limited to text, graphics, logos, icons, software, and data compilations, are the exclusive property of ChuoLink and are protected by applicable copyright, trademark, national and intellectual property laws.
License Grant: You are granted a limited, non-exclusive, non-transferable license to access and use the application for personal, non-commercial purposes. This license does not grant you any ownership rights in the application or its content.
Restrictions: You agree not to Reproduce, modify, distribute, publicly display, or publicly perform any content from the application without prior written permission from ChuoLink. Use any content from the application for commercial purposes without obtaining a license from ChuoLink. Remove or alter any copyright, trademark, or other proprietary notices from any content displayed in the application.
Feedback: If you provide feedback or suggestions regarding the application, you grant ChuoLink the right to use such feedback without any obligation to you. ChuoLink may use your feedback for any purpose, including improving the application.
Third-Party Content: The application may contain content or links to third-party websites. ChuoLink does not endorse or assume any responsibility for such content or websites, and you acknowledge that any use of such content is at your own trust.
Mentors & Independent Advice
Who Mentors Are: Mentors on ChuoLink — whether labelled as Professional Mentors or University-Student Mentors — are independent individuals sharing their personal experience, opinions, and perspective. They are NOT employees, agents, partners or representatives of ChuoLink, and nothing they say or write through the platform should be taken as official ChuoLink advice.
Our Role Is to Connect, Not Advise: ChuoLink's role is limited to (a) verifying mentors' identity and stated credentials to a reasonable standard, (b) connecting students with mentors who appear relevant to the student's stated interest, and (c) facilitating the paid messaging, call and group features between the two parties. We do not pre-approve, edit, endorse or otherwise vouch for the substance of any specific reply, recommendation or piece of guidance a mentor gives you.
No Liability for Advice Received: You acknowledge and agree that any decision you make — academic, career, financial, personal or otherwise — based on a conversation, message, call, or piece of content received from a mentor on ChuoLink is YOUR OWN decision, made at your own risk. ChuoLink, its officers, employees, and affiliates shall NOT be liable for any direct, indirect, incidental, consequential or special damages arising out of or in connection with advice you receive from a mentor, including but not limited to: chosen subject combinations, degree programs, universities, scholarships, career paths, financial commitments, study-abroad decisions, or any outcomes flowing from those decisions.
Verification ≠ Endorsement: A "verified" badge on a mentor profile means our review team has done reasonable diligence on the mentor's identity and the credentials they have submitted at the time of verification. It does not mean ChuoLink guarantees the accuracy, currency or completeness of any specific statement that mentor makes during a session.
Moderation, Not Editorial Control: Our team reviews chats and may suspend, ban or remove mentors who appear to be acting in bad faith, scamming, harassing, or otherwise violating these Terms or our Mentor Terms. This moderation is best-effort and reactive — it does not amount to ChuoLink reviewing or endorsing every message before it reaches you. If you receive a message you believe is misleading, inappropriate or fraudulent, report it through the in-app report flow and our finance / trust team will investigate, including withholding any earnings from that interaction.
Make Your Own Final Call: For decisions with significant academic, financial or legal consequences, treat mentor input as one data point among many — verify with official university websites, your school's careers office, family, and qualified professionals before acting.
Limitation of Liability
Exclusion of Liability: To the fullest extent permitted by law, ChuoLink, its affiliates, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the application or its services. This includes, but is not limited to, damages for loss of profits, data, use, goodwill, or other intangible losses, whether based on warranty, contract, tort (including negligence), or any other legal theory.
Mentor Interactions: Without limiting the above, ChuoLink is expressly not liable for any loss, damage, distress or outcome arising from advice, recommendations, opinions or statements made by mentors during paid messaging, calls, group sessions or any other interaction facilitated by the platform. See the "Mentors & Independent Advice" section above.
Limitation of Liability: In no event shall ChuoLink's total liability to you for all claims arising out of or relating to the application exceed the amount paid by you, if any, for accessing the application during the twelve (12) months preceding the event giving rise to the liability.
User Actions: You acknowledge and agree that you are solely responsible for your conduct while using the application. ChuoLink shall not be liable for any actions taken by you or any third parties as a result of your use of the application.
Disclaimer of Warranties
No Warranty: The application and its services are provided on an "as-is" and "as-available" basis without any warranties of any kind, either express or implied. ChuoLink disclaims all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This means that while we hope to provide a useful and effective service, we cannot promise that it will always work perfectly for every user.
No Guarantee of Accuracy: While ChuoLink strives to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, or reliability of some videos provided through the application. All the curriculums provided are as per the latest universities' published prospectus.
Third-Party Content: ChuoLink is not responsible for any third-party content, including advertisements, products, or services that may be linked to or accessed through the application. Any reliance on such content is at your own risk.
Availability: ChuoLink does not guarantee that the application will be available at all times or without interruption. We reserve the right to modify or discontinue the application or its services at any time without notice.
Governing Law
This Agreement and any disputes arising out of or related to your use of the ChuoLink application and services shall be governed by and construed in accordance with the laws of the United Republic of Tanzania, without regard to its conflict of law principles.
Jurisdiction: You agree that any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the courts located within Dar es Salaam, Tanzania. You consent to the jurisdiction of such courts and waive any objections to the exercise of jurisdiction over you by such courts.
Dispute Resolution: In the event of any dispute, controversy, or claim arising out of or relating to this Agreement, you agree to first attempt to resolve the dispute informally by contacting ChuoLink at info@chuolink.net If the dispute cannot be resolved through informal negotiation, you agree to seek resolution through mediation before pursuing any legal action.
Severability: If any provision of this Governing Law section is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Subscription
Subscription Plans: The Services are offered on a subscription basis, with options for [monthly/annual] subscriptions or other payment models. Subscription details, including the pricing, features, and duration, are available on the subscription page.
Payment: By subscribing, you agree to pay the subscription fees in advance for the selected plan. Payments are non-refundable unless explicitly stated otherwise. Currently we accept the following Mobile pay methods (Airtel Money, M-Pesa, TigoPesa, HaloPesa)
Cancellation: Once subscribed, unless the expiry the user can not cancel the subscription, the subscription fee is non-refundable. Before expiry the user will be notified in order to renew the membership
Modifications to the Terms
Right to Modify: ChuoLink reserves the right to modify these Terms and Conditions at any time. Changes may be made to reflect updates in legal requirements, the functionality of the application, or our business practices.
Notification of Changes: Users will be notified of significant changes to these Terms through one or more of the notification section of the application.